Maestro PMS Unveils Hotel Technology Roadmap Featuring AI Chatbots, Booking Engine and Embedded Payments

A. Artificial intelligence in the hospitality industry refers to the use of artificial intelligence technologies to enhance the guest experience and improve operational efficiencies within the hospitality sector. Hotel tech company Duve has acquired its competitor Easyway to advance its AI tools. Both companies are based in Israel and aim to enhance personalized guest experiences through AI-powered solutions. Duve plans to integrate Easyway’s AI chatbot and other technologies into its services, although the terms of the acquisition were not disclosed. Some members of the Easyway team, including a co-founder, will join Duve in their efforts to innovate in the hotel tech sector.

Except for the major hotel chains, hotels do not have the financial, technological or talent resources to select, train, implement and maintain AI applications on their own. “Some users have great desire to be part of very early developments and are willing to accept lots of glitches in exchange for some advantages and the chance for their feedback to actually help shape the future of the product,” he ChatGPT said. There could also be an opportunity in the future around engaging the customer before and during the stay, not just before booking. The partnership between the two companies began in 2022 when IHG migrated components of its data to the Google Cloud database. Google has played a big role in helping IHG organize its data and create a foundation that can be used toward new innovations, Weiss said.

Expedia’s Romie And Google’s Gemini Trip Planner

Saudi Arabia’s Almosafer is piloting the integration of artificial intelligence chatbot ChatGPT, on its mobile booking platforms. The country’s first travel company to test the integration of ChatGPT, Almosafer believes this will enhance the booking experience by providing more tailored responses to customer queries. Almosafer is testing a voice search function powered by ChatGPT and will enable customers to search for the best flight options in both English and Arabic by simply recording their flight search requests. “The testing of ChatGPT reflects our commitment to constantly enhance our digital platforms and maintain our position at the forefront of technology,” said Muzzammil Ahussain, CEO of Almosafer.

A lot of people are surprised by how big Booking.com is versus the other brands. And of course, everyone who comes onto Decoder this year wants to talk about AI, and Glenn is definitely bullish on AI over the long term, especially for customer service. That moment where you call customer service explicitly because you want to talk to a real person? Glenn thinks you might not need that as badly as you think, in part, because the AI won’t ai hotel chatbot care if you swear at it. She told TTG Asia that these markets were selected “due to their strong tourism industries, technological advancements, and the opportunity to meet the evolving needs of hotels and resorts in these regions”. According to managing director Winnie Chui, Myma.ai currently serves clients across 30 countries around the world and is recognised as the leading AI chatbot in Generative AI technology for hotels.

Travelers are engaging with hotels via text messages and digital interactions, with the PMS serving as the central hub for behavioral guest information. While hospitality may seem like the last place you might expect to find Artificial Intelligence, this technology has significantly impacted how hoteliers do business. While most generative AI today reacts to text prompts, it will soon rewrite the rules for hotel operations. Properties of all sizes, branded ChatGPT App and independent alike, will benefit from automation taking over repetitive, mundane tasks — but our industry often struggles to explain how this will play out in practice. The IHG tool will be the latest of many from large and small travel companies since OpenAI released the first generative AI tech in 2022. None of them yet have lived up to the big ideas about the future of travel planning and personalization that experts have been talking about.

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Seeking the perfect connection between hotels and their guests, HiJiffy created a powerful Guest Communications Hub. Transforming the hospitality landscape, HiJiffy pioneers the integration of advanced conversational AI with its Guest Communications Hub, revolutionising how hotels engage with their guests. You can foun additiona information about ai customer service and artificial intelligence and NLP. This case study illustrates the remarkable impact of HiJiffy’s collaboration with Leonardo Hotels. From established online travel agencies to the latest travel startups, we have the latest news on everything in online travel. Next, Priceline is the first travel company to say it’s incorporating the latest voice tech from OpenAI into its AI chatbot, writes Travel Technology Reporter Justin Dawes.

Google Cloud offers a powerful, fully integrated and optimized AI stack with its own planet-scale infrastructure, custom-built chips, generative AI models and development platform, as well as AI-powered applications, to help organizations transform. Customers in more than 200 countries and territories turn to Google Cloud as their trusted technology partner. The Travel Planner will be developed using Vertex AI, Google Cloud’s AI platform, and Google’s Gemini models.

AI the key to reducing energy waste at hotels

However, operators need faith before taking their hands off the wheel. This only works if hotels have access to all the necessary information to check and balance AI while it works, and it must be visible in one place. Currently, revenue-management systems use data analysis to optimize pricing strategies based on demand and competitor pricing.

• Furthermore, the deployment of AI-enabled systems helped reduce missed or adjusted guest stays by 50% year over year within loyalty-member billing.
• The history of the CFAA is not cut and dry, and certainly, it does not always get applied well.
• This stage involves identifying the areas where AI can deliver the greatest impact, such as guest services, operational efficiency, or energy management.
• AI-powered hotel booking software has the power to streamline the reservation process by offering guests a seamless interface to view room availability, make reservations, and even modify bookings.
• Seeking the perfect connection between hotels and their guests, HiJiffy created a powerful Guest Communications Hub.
• Finding and booking accommodations can be a tedious — and frustrating — part of the travel process.

In his book Co-Intelligence, Ethan Mollick cites various studies that have shown that AI can bring improvements in productivity of 20 to 80% across a broad variety of job types. Current versions are the worst AI you will ever use, he points out. Early this year, a survey from Bain & Company found that 87% of companies were developing, piloting, or have deployed generative AI in some capacity. For the purpose of the remainder of this article, we will use a fictional hotel called the Vivander Hotel that has a key target audience of millennials, and it is located in Las Vegas. The emergence of “prompt engineers” across various industries highlights the importance of crafting well-thought-out prompts to yield valuable output. The remainder of this article will use a fictional hotel, Vivander Hotel, as an example to explore the anatomy of a prompt and demonstrate how to effectively combine its components.

HiJiffy lands €3.8M investment, looks to expand chatbot service

Adaptation will help hotels of all sizes offer every aspect of a digital guest journey and the benefits of task automation. The article from Skift highlights mixed performances in the global hotel industry, with U.S. and Middle Eastern markets exhibiting contrasting trends. Priceline is innovating by integrating OpenAI’s voice tech into its AI chatbot for hotel searches. Klook is celebrating its 10th anniversary by expanding into domestic travel and social commerce, utilizing social media to drive sales growth. The AI revolution in hospitality is not about replacing the human heart of the industry; it’s about empowering it to beat stronger than ever before.

Because I don’t know anybody who ever enjoyed waiting on hold to speak to someone to fix the problem. But let me flip the DMA conversation on its head for one second. There are companies here in this country that are thrilled about the DMA, that would love something like the DMA to come.

Do you think the AI systems we have today can actually do the things we want them to do? I think the way we were doing it, though, was a very good way to do it because the only… Of course, when we’re reporting, we’re talking about which areas there are. I don’t remember the exact number — it’s over 200 countries and areas around the world. Now, we have the benefit of diversification, and since one area may not be doing as well as in other areas, you get a benefit when the other areas are doing better.

Voice-activated AI assistants can provide guests with a hands-free way to control room features, request services, or get any information they need. These assistants can be integrated with other hotel services to offer a seamless experience that is modern as well as personal. Kempinski Hotels utilizes the Kempinski Predictive Maintenance Manager which is an AI tool that forecasts maintenance needs before they become issues.

The requests cover a wide range of questions beyond the top FAQs like Parking, Check-in, and Breakfast. However, hotels in the United Arab Emirates saw their revenue per available room jump 30% from 2019 levels during the first half of this year. And Saudi Arabian hotels registered a 44% increase during the same period. Each implemented idea would earn the employee not just a one-time bonus, but ongoing royalties based on the AI’s performance and cost savings.

Using the ChatGPT–powered chatbot tool, released earlier this month, users can ask about TUI’s portfolio of tours or other ticketed experiences available at any destination. The chatbot responds with relevant links to access more information and finalize a booking. Francis said during the AWS conference that the AI planner was built in collaboration with an AWS product that allows the AI to make recommendations by accessing customer data about past experiences. It also has access to years of data from customers reviews, which helps inform the AI about bookings that more closely match what the customer is looking for. The trip planner is a chatbot meant to make personalized recommendations, bookable through the Booking.com app, based on natural language prompts. Radisson Rewards is the global rewards program that delivers unique and personalized ways to create memorable moments that matter to guests.

By integrating AI, these software can provide personalized recommendations based on guest preferences, such as room type, amenities, and historical booking patterns. This reduces energy costs and significantly lowers the environmental impact of hotel operations, supporting their overall sustainability goals while maintaining guest comfort. Thus, considering all these vital statistics, now is the ideal time for businesses to start investing in Artificial intelligence for hospitality. The industry is at a crucial juncture where integrating AI can significantly set them apart.

Keller acknowledged that although each new iteration of OpenAI’s technology helps reduce overall costs, the sheer volume of interactions handled by Penny necessitates ongoing investment. “AI development is not a one-time effort; it requires sustained investment, but we are confident the long-term benefits will far outweigh the costs,” Keller said. This optimism is based on the assumption that the efficiency and customer satisfaction improvements brought by Penny will enhance Priceline’s bottom line, especially as the chatbot’s features expand. A key aspect of this future expansion is the integration of conversational continuity throughout the entire travel journey.